Generally, questions that you as an employee may have regarding your paycheck or direct deposit transaction should be directed to
Catherine Gonzales, who is the person responsible for processing payroll. We have provided a few common questions and answers below. If you have a specific question that cannot be answered by looking below or by accessing the
At Your Service Online website, please contact us.
There is an error with my paycheck. Whom should I contact to fix it?
Please contact our departmental payroll representative,
Catherine Gonzales, to discuss any errors regarding your pay.
I bank with an out of state bank. Can I use my out of state bank account for direct deposit?
Yes, we can accept direct deposit transactions for out of state accounts.
What happens if my time is submitted late?
If you submit your time late, we will process it on the next available pay period.
I don't have direct deposit. How will I receive my paycheck?
Your paper pay check is distributed to our office in room # 1409 on payday after 11:00 am.
How will I receive my W-2 form?
It depends on if you selected the online W-2 version or the paper W-2 form. Please see the W-2 Form related article for more information regarding the two versions.
Why are some deductions taken out of every University paycheck I receive and others only on my regular paycheck?
There are two basic types of Payroll deductions. Some of these deductions also have a maximum amount that can be deducted per year or per month. Generally speaking, percent based deductions (such as taxes, FICA, etc.) are deducted from every paycheck and flat dollar deductions (such as parking, credit union, health insurance, etc.) are deducted only from your regularly scheduled paycheck. For deductions that have a maximum (such as FICA), the deduction will automatically stop when the maximum for the year is reached. The deduction will resume on the first payday of the next year.
If you are a bi-weekly paid employee, there are two times a year when flat dollar deductions are not deducted from your paychecks. Since there are normally 26 bi-weekly paydays per year, there are two bi-weekly paydays each year (referred to as deduction holidays) which have no flat dollar deductions taken from paychecks.
How do I calculate my Federal and State Withholding taxes or figure out my net pay?
You have two options:
The easiest and fastest method: go to
At Your Service Online, under the Income & Taxes tab, go to Tax Withholdings to have the system estimate your tax withholdings.
Refer to the current Federal and State Withholding tax tables and the corresponding instructions.
Once you know the withholding taxes, deduct the taxes and your deductions from your taxable gross earnings to determine your estimated net pay.
My paper check was lost (or stolen or damaged). What should I do?
Please go to the Central Payroll Services Customer Support window, located at the Wilshire Center #620, with the paper check information for assistance. Your paper check information can be obtained by contacting our office at 310-206-3322.